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Santa Letter FAQ

GENERAL and PRE-PURCHASE QUESTIONS

What’s the difference between the free letters and the North Pole packages?
The free Santa letters can only be personalized with your child’s name and have a simple background design. They come with a letter only.

The North Pole packages include a personalized letter that includes your child’s name and other details that you provide, as well as a matching Nice List certificate and envelope design.

All of the letters are designed to be printed at home. We do not mail the letters to you.

What software will I need to open and print my personalized Santa letters and other documents?
You will need Adobe Reader to access your letters and documents. If you don’t have Adobe Reader, you can get the free Adobe Reader download here.

Will my letter look exactly like it did in the preview?
Your letter will look very close to what you see in the preview, but the preview is only an approximation. The actual output may vary slightly. However, the text will be exactly what you see in the preview, so please be sure to check your spelling, capitalization, punctuation, etc.

What types of payment do you accept?
We use PayPal to process all transactions, so you can may use any credit card or payment type accepted by PayPal or your PayPal account. You do not need a PayPal account.

Please do not close your browser or click off the page when you’re at PayPal. Be sure to let PayPal bring you back to the site so your transaction is completed. If PayPal does not automatically redirect you, look for the link to manually return to the site.

Can I order letters at any time of the year?
The Free Santa Letters Online.com site is available all year long, but we only provide support during the holiday season (from mid/late October – December), so we don’t encourage people to buy letters at other times of the year.

How will I receive my Santa letter and other documents?
After your payment is completed at PayPal, you’ll be redirected back to the site to download your letter(s) and you’ll receive an email with the links to download each document. Be sure to enter your email address correctly! If you don’t see the email, please check your spam folder. You can also visit our Retrieve Letters page and enter your email address to access your letter and envelope. We do NOT send your letters via postal mail. All letters are designed to be printed at home.

VIEWING AND PRINTING QUESTIONS
How do I view and print my letter and other documents?
Your letter and envelope will be displayed in .pdf format. You will need Adobe Reader to open and view the files. If you don’t already have Adobe Reader on your computer, you can get the free Adobe Reader download here.

How do I print my personalized Santa letter and Nice List certificate?
When you click on your personalized link, your letter or certificate will open in a pdf file. You may need to resize the page to see everything on your screen. To print, click the printer icon in the upper left corner. Both the letters and certificates are designed to be printed on standard 8 1/2 x 11″ paper. For best results, use a heavier weight paper, such as resume paper and use your printer’s highest quality print settings.

How do I print the envelope?
When you click on your personalized link, your envelope design will open in a pdf file. You may need to resize it to view it on your screen. To print, click the printer icon in the upper left corner to open the printer dialogue box. From there, select Properties and look for #10 envelope.

What should I do if something doesn’t doesn’t print correctly?
If your Santa letter or other documents are not printing correctly, make sure you have selected the correct size and orientation. You may also need to look for the Page Scaling option in your printer dialogue box and select “Shrink to Printable Area” and check the box for “Auto-Rotate and Center.”

How can I make the documents look their very best?
To make your documents look the best, use a heavy white paper (such as the kind used to print resumes) and use the highest quality (photo) settings on your printer.

Can I save my personalized Santa letter and other documents to my computer?
Yes, you can save all your pdf files to your computer, and we recommend this. To save your documents, go to your personal link, open the file in Adobe Reader and click the Save icon in the upper left corner.

OTHER QUESTIONS
I made a payment, but didn’t receive my email. What do I do?
Occasionally the information from PayPal doesn’t make it back to us, so your transaction isn’t finalized and the email is not sent out. This normally happens when there’s a problem with PayPal redirecting you back to the site. Please contact us at postmaster [at] freesantaletters [dot] com to resolve the problem.

CONTACT INFORMATION
I’m still having problems or have another question. How do I contact you?
If you’ve read the entire FAQ and are still having problems, please email postmaster [at] freesantaletters [dot] com.

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